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Terms of Service

Last updated: 21 May 2026

Draft pending legal review. This document is being finalised with our legal advisers and is not yet a binding agreement. It is currently available in English only; localised versions will follow. Questions in the meantime: support@learn2learnai.com.

These terms set out the deal between you and Learn2LearnAI: who can use the service, how subscriptions and billing work, and the limits that keep it safe for children.

1. Agreement to these terms

These Terms of Service govern your use of Learn2LearnAI. By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service.

2. Eligibility and accounts

You must be at least 18 years old and a parent, legal guardian, or teacher to create an account. Children use the service only through an adult's account, via learner profiles the adult creates and supervises.

You are responsible for the activity under your account, for keeping your credentials secure, and for the supervision of the children who use it.

3. The service

Learn2LearnAI transforms lessons into multiple learning formats using AI-powered character tutors. The service is provided on an 'as is' and 'as available' basis. Features may change, and AI-generated content will vary between lessons.

4. Subscriptions, trials, and billing

Paid subscriptions are billed through our payment processor (Stripe) on a recurring basis until cancelled. Prices are shown at sign-up in your billing currency and may be subject to applicable taxes (such as UK VAT or US sales tax).

If we offer a trial, its specific terms — including any requirement to provide a payment method, its length, and what happens when it ends — will be disclosed to you at sign-up before you start it. Where a trial requires a payment method on file, the subscription automatically converts to a paid plan and your payment method is charged at the then-current price unless you cancel before the trial ends.

By subscribing you authorise us to charge your payment method for the subscription and any applicable taxes on each renewal until you cancel.

5. Cancellation and refunds

You can cancel at any time from the billing portal. When you cancel, your paid access continues until the end of the current paid period, after which the account reverts to the free allowance.

Except where required by law, payments are non-refundable. If you believe you were charged in error, contact us and we will review it in good faith.

6. Acceptable use

You agree not to misuse the service. In particular, you will not:

  • Attempt to make the AI produce harmful, illegal, or age-inappropriate content, or attempt to bypass our safety controls.
  • Upload content you do not have the right to use, or content that is unlawful or infringes others' rights.
  • Scrape, reverse-engineer, overload, or disrupt the service or its infrastructure.
  • Resell or share access in violation of your plan, or create accounts to evade limits or abuse free allowances.

7. Your content

You retain ownership of the material you upload. You grant us a limited licence to process that material to provide the service (including sending it to AI providers to generate lessons, as described in our Privacy Policy). You are responsible for ensuring you have the rights to the material you upload.

8. AI-generated content disclaimer

Lessons and tutor responses are generated by AI and may contain errors or omissions. They are educational aids, not professional, medical, diagnostic, or clinical advice. Review AI-generated material before relying on it, and supervise children's use.

9. Intellectual property

The Learn2LearnAI platform, its characters, branding, and software are owned by us and protected by intellectual-property laws. These terms do not grant you any rights in our brand or software beyond using the service as intended.

10. Disclaimers and limitation of liability

To the fullest extent permitted by law, the service is provided without warranties of any kind, and our liability for any claim arising from the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms excludes liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify us against claims arising from your misuse of the service or your breach of these terms, to the extent permitted by law.

12. Governing law

These terms are governed by the laws applicable to where our business is established, with the specific governing law and dispute-resolution venue to be confirmed on legal review for both our UK and US customers. Consumer protections that apply in your country of residence are unaffected.

13. Changes to these terms

We may update these terms as the service and the law evolve, and we will change the 'Last updated' date above. Material changes will be communicated to account holders. Continued use after a change means you accept the updated terms.

14. Contact us

Questions about these terms? Contact us at support@learn2learnai.com.